Shipping & Returns

Please read all the shipping terms, FAQs, and general conditions of use carefully. When ordering on this site you agree to these terms and conditions. 

PLEASE CHECK YOUR SPAM FOLDER!

If you do not agree with our terms, conditions, and shipping conditions, please do not place an order on our site.

We post updates regarding delays, etc. in our Facebook Group.

CUSTOMER INFORMATION

Make sure that you enter the correct address, house or apartment number, postal code, area, state, province, etc, and any other important information on where and how your order should be delivered. If you don't enter the correct address with your order, we will put that incorrect address on your envelope and your order will be delayed and/or not be delivered to you. In this case, we can not be held responsible. Normally, envelopes with the wrong address are returned to us. In this case, we can send your order to you again, for an additional shipping cost. If your order, with the incorrect address, is lost completely and not returned to us for some reason, we can not be held responsible, we can not refund your order or send you a new order for free. If you notice that you have entered incorrect customer information, contact us as soon as possible!

We do not ship to Greece. You can not enter, for example, Cyprus as the country of destination when you place and pay your order and then email us asking to change the country to Greece. 

We do not ship to Norway. You can not enter, for example, Denmark as the country of destination when you place and pay your order and then email us asking to change the country to Norway. 

It is not possible for us to change the address on your order once it is shipped. If you notice that you entered the wrong address when placing your, email us immediately at our support mail and notify us with the correct address.

If you live in Estonia or Latvia, it is especially important that you write your apartment number. Without your apartment number, your order might not be delivered to you. In the case that your order is returned to sender we will send your order again for an additional shipping cost.

Please be aware that even if your local post office or your National Postal Service tells you that your mail should be delivered if only the city, or only the postal code, or only house number is incorrect, and the rest of your address is correct, I KNOW by experience that this is not always the case. I have had mail returned to me with only one number incorrect in the postal code, only the incorrect house number, only the apartment number missing, only the incorrect city, etc.

YOU MUST PROVIDE YOUR CORRECT, FULL ADDRESS - OTHERWISE WE CANNOT BE HELD RESPONSIBLE.

SHIPPING

We only ship with the Greek Post, ELTA: https://www.elta.gr/

We do not ship with any Courier Service, Speedex, Cash on Delivery, or in any other way than ELTA.

We ship with A-Post only, since B-Post takes some days longer. Packing and regular shipping with A-post is 4€.

When your order exceeds 50€ we include free regular shipping. 

When your order exceeds 75€ we include free traceable shipping within the EU. You will receive your tracking number in your email after we shipped your order. If you for some reason DO NOT want traceable shipping, please send us an email regarding this as you place your order, and we will send your order with regular shipping. We might also send a specific order as trackable for any other reason we might find appropriate.

Please keep track of your parcel if the Postal Service fails to advise of your delivery. If you would fail to collect your parcel in time we can not be held responsible. Parcels sent with trackable shipping normally take a few days longer with the Postal Service. You can track your parcel using the Greek Posts tracking service: https://elta.gr/track 

We aim to pack and send your order within 3 business days after we receive your order. During high season or for other reasons, there might be a slight delay, of up to 5 business days. When we shipped your order you will receive a confirmation in your email. Please check your spam mail.

After we shipped your order the delivery time is normally about 3-4 weeks within Europe. But delivery times around 4-5 weeks are also quite common. In some cases, orders took over 7 weeks to arrive. 

PLEASE OBSERVE THAT THERE IS NOTHING WE CAN DO TO SPEED UP THE POSTAL SERVICE

Slow delivery is a hassle, we know! Unfortunately, there is nothing we can do to speed up the Postal Service. Please observe that close to Christmas and the New Year Holidays delivery time will be longer than normal. Also around Easter and other holidays, the delivery time of your shipment most likely will be longer. You can estimate a delay of 1-2 weeks during holidays.

It is very uncommon that envelopes are lost in the mail, but it can of course happen. Delays are very common though. Lost mail can happen with both regular and traceable mail. Traceable shipping is more expensive than regular shipping, and traceable shipping also requires a lot more administration work for us. The only advantage of traceable shipping is that if a parcel is lost, we can claim compensation from the postal service. That is why we send larger orders with traceable shipping. Within the EU, if a parcel is lost in the mail, regardless of tracking or no tracking, we will send you a new one without any cost.

If your first order was lost by the Postal Service we will send you a second order 8 weeks after sending the first one. It is very rare that an order is lost completely, delays are quite common though. We simply can't afford to send a second order every time the Postal Service is late, this is why we have to wait 8 weeks to send a second order.

Do NOT worry friend, you will NOT be seedless! Please place your order well in time so IF your first order is lost, there is time to send another one.

If you place two separate orders they might not be delivered to you on the same day. They might be delivered on different days, one before the other. The delivery time for the two orders may differ. For example, one order might be delivered in 3 weeks and the other might be delivered in 6 weeks. The order placed as the second order might be delivered before the order placed first, or vice versa. Or two orders placed several weeks apart might be delivered on the same day. Unfortunately, exactly when the orders are delivered is out of our control since this is the job of the Postal Service. 

SHIPPING EXAMPLES

Parcels to South Europe tend to arrive in about 2-3 weeks.

Parcels to Mid Europe tend to arrive in just about 3 weeks.

Parcels to North Europe tend to arrive in about 3-4 weeks and a few days. 

Far North in Europe and Scandinavia parcels tend to arrive in about 3-5 weeks and some days.

Also depending on your local Postal Service and how often they deliver it can take a few days longer. 

Due to delays caused by the Postal Service, delivery times can be up to 7-8 weeks.

These are the normal delivery times. But delays are not uncommon, especially during holidays.

HOW DO I KNOW WHEN I WILL RECEIVE MY ORDER?

When you place an order at our site you should get a confirmation about this in your email. When you pay your order you should get another confirmation about this. (If you are not sure that your payment went through you can easily check this with your bank.) And when we ship your order you should get another confirmation about this. However, sometimes the confirmation emails are lost in some mysterious way, on their way to you, or they end up in your spam mail. 

If you didn't receive your confirmation emails you can still easily calculate when your order was sent, and then when you will most likely receive it. We ship orders every Tuesday and Friday. Deviations may occur, depending on holidays or otherwise. If we for some reason can't ship on a Tuesday/Friday, we will ship the next possible business day. So, for example, if you place your order on a Saturday, it will be sent to you the following Tuesday. Orders placed late in the evening the day before our regular shipping days might not make it to that day of shipping, especially during high season. Then your order will be sent to you on our next regular day of shipping.

Now you know on what day your order most likely was shipped. Then you can check the shipping examples above. Let's say you live in Germany, that's about Mid Europe. So most likely you will have your order in around 3 weeks. Just be aware that 3-4-5 weeks is not uncommon. We don't work at the Postal Service, so we can't say why there are big differences in delivery time. We just know that this is the way it is. 

DELIVERED

The day we ship your order it will also be marked as "Delivered" in our system. If you have an account on our site the order status there will say "Delivered". Sometimes we get emails from stressed-out customers telling us "But I haven't received my order yet, why is it marked as delivered?!". It would of course be impossible for us to know when an order is delivered by the Postal Service since we only send orders over 75€ within the EU with tracking.

When we have completed and shipped an order we have to mark it as "Delivered and Completed" in our system, to separate it from orders still "In Process". And yes, this could of course be phrased in a better way on our site, but that is how this system works with the platform we are using. We apologize for any inconvenience this might cause.

Dont stress! Your order is on its way and you will most likely receive it soon!

RETURNS

In the very unlikely event that you want to return your seeds, you must send the unopened parcel with traceable post and send us the tracking number. When we have received the parcel we will refund your purchase. Shipping costs of the original order will not be refunded. You have the right to return the parcel within 14 days of receiving it. 

RETURN ADDRESS

Helena Rutström

Archangelos Panormos

85200 Kalymnos

Greece