Conditions of Use

Welcome to Merakiseeds.com. These terms and conditions apply to the use of this website. By accessing this site and/or placing an order, you agree to be bound by these terms and conditions. If our conditions of use and shipping conditions do not suit you, then please do not place an order in our shop.

1. All seed packs are packed by hand. We of course always strive to keep the accurate number of seeds in each pack, but errors might occur. Please contact us if there are any problems with the number of seeds in your pack!

2. Prices, quantities, and the number of seeds in each pack can change at any time at the site. All prices include VAT.

3. Orders will not be processed or shipped until payment has cleared. The minimum order amount is 10€. When your order is placed and paid it is not possible to change your order. After 24h we remove unpaid orders from our system.

4. The free gift seed packs are the choice of MerakiSeeds and can not be chosen by the customer.

5. Reward points can not be redeemed for cash. Reward points can be used as payment for products in the webshop. Reward points are valid for 180 days. 

6. We aim to pack and send your order within 3 business days after we receive your order. During high season though, there might be a slight delay, up to 5 business days. All orders are processed on a first-come, first-served basis.

7. Normally the delivery time is around 3 weeks. But delivery times of 5 weeks is not uncommon. Please allow 4-5 weeks for your order to arrive after you have placed and paid your order. If the Postal Service loses your first order we will send you a new one 5-6 weeks after sending the first one.

8. In order to prevent delays and/or missing orders, please ensure your address is accurate and that we have the correct postcode. If you don't enter the correct address when you place your order, we will put that incorrect address on your envelope and your order will most likely not be delivered to you by the Postal Service. In this case, we can not be held responsible. In many cases, envelopes with the wrong address are returned to us. In this case, we can send your order to you again, for an additional shipping cost. If your order, with the incorrect address, is lost completely and not returned to us for some reason, we can not be held responsible, we can not refund your order or send you a new order for free. It is not possible for us to change the address on your order once it is shipped. If you notice that you entered the wrong address, email us immediately at our support mail and notify us with the correct address.

9. We accept payment through PayPal and all major credit and debit cards. You can either pay with a PayPal account or directly with your card. All payments are taken using the currency EURO (€). Exchange rates may apply. Read more.

10. Packing and shipping with A-post is 4€. When your order exceeds 50€ we include free regular shipping. When your order exceeds 75€ we include free traceable shipping within Europe. We might also send a specific parcel as trackable for any other reason we might find appropriate. If you for some reason DO NOT want traceable shipping, please send us an email regarding this as you place your order. Read more. 

11. In the very unlikely event that our seeds fail to please you, you are welcome to return them. You must send the unopened parcel with traceable post and send us the tracking number. When we have received the parcel we will refund your purchase. Shipping costs of the original order will not be refunded. You have the right to return the parcel within 14 days of receiving it. Read more. 

12. Your personal information is confidential to us and will not be passed on to any third parties. Read more.

13. All tomato seeds are openly pollinated and cross-pollination may on rare occasions occur. Read more.

14. Our seeds are sold in small packs only and are exclusively intended for final customers, hobby gardeners only. We do NOT sell to companies/personal businesses. 

15. We send large seeds like beans, peas, etc. in bubble envelopes or wrapped in bubble plastic. Tomato seeds we send in regular paper envelopes. We place the packs of seeds on a piece of paper inside the envelope and tape the packs onto the paper. This is because it is quite common for an envelope to get damaged while the postal service handles it, and packs of seeds might fall out if we don't tape them onto the paper. Be careful when you remove the tape so you don't rip the packs. If you rip a bag open while unpacking your order, seeds might fall out. We will not replace seeds lost this way by the customer.

16. We have cats and dogs. We always do our best to keep every seed pack clean from hair. But on rare occasions we might make a mistake and a hair can follow. We apologize for the inconvenience! 

17. Due to the new EU law on seed regulations with a very complicated approval process, I am obliged to provide the following information. Note on all my seeds: My seeds are sold expressly to private users as ornamental plant seeds and collector's items. All information regarding taste, use, and ingredients is based on traditional experience and is for general information only. Tomatoes are only considered ornamental fruits and are not officially intended for consumption.

18. We of course always send orders that are placed and paid, since we are in the business of receiving orders and sending them to our customers. In the rare cases that orders don't arrive in order it is because the address was incorrect or that the Postal Service lost the order. And we always handle these rare cases in one way or the other. If the order didn't arrive it is never because we didn't send the order. We do not have any patience with rude remarks like "How do I even know that you sent the order". If you would have this kind of attitude, please do not place an order at our site. We have a zero-tolerance against remarks like this.